Customer Service Advisor Estonian Speaker
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Customer Service Advisor Estonian Speaker
Call center/obsługa klienta
Praca w: Grafton
dodano: 2011/12/12
praca w regionie: małopolskie
Adres: Kraków, ,
Długość zatrudnienia:
Intensywność zatrudnienia:
pełen etat
Miejsce zatrudnienia:
w siedzibie firmy
Forma zatrudnienia:
nieokreślona
DESCRIPTION
For our Client - international ITO Centre, we are looking for people who are ready to take a position of Customer Service Advisor Estonian Speaker.
Job Description:
- undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
- accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
- proactive flagging incidents where no knowledge solution was found,
- meeting or exceeding the level of Service when responding to all incoming incidents,
- accurate and timely hand off to other resolving teams
REQUIREMENTS
- excellent Estonian language skills both verbal and written
- very good English skills
- excellent verbal and written communication skills,
- professional telephone manner,
- basic experience in Windows NT/2000/XP, MS Office, MS based applications,
- basic technical support experience an advantage but not necessary,
- flexible, well-motivated team player, ability to work under pressure
BENEFITS
- professional development in a dynamic, growing business.
- competitive salary with attractive benefit package.
- free private medical care
- multisport card – unlimited access to over 2 660 sports facilities (fitness clubs, swimming pools, etc.) throughout the country
- tickets to cinemas and theatres
- additional life insurance
- participation in prestigious international projects.
- excellent working atmosphere
For our Client - international ITO Centre, we are looking for people who are ready to take a position of Customer Service Advisor Estonian Speaker.
Job Description:
- undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
- accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
- proactive flagging incidents where no knowledge solution was found,
- meeting or exceeding the level of Service when responding to all incoming incidents,
- accurate and timely hand off to other resolving teams
REQUIREMENTS
- excellent Estonian language skills both verbal and written
- very good English skills
- excellent verbal and written communication skills,
- professional telephone manner,
- basic experience in Windows NT/2000/XP, MS Office, MS based applications,
- basic technical support experience an advantage but not necessary,
- flexible, well-motivated team player, ability to work under pressure
BENEFITS
- professional development in a dynamic, growing business.
- competitive salary with attractive benefit package.
- free private medical care
- multisport card – unlimited access to over 2 660 sports facilities (fitness clubs, swimming pools, etc.) throughout the country
- tickets to cinemas and theatres
- additional life insurance
- participation in prestigious international projects.
- excellent working atmosphere
